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"Why Quality Assurance is Critical for Critical Communications?"

Wednesday, January 10th, 2024, 2 PM EDT

Quality Assurance is vital for ensuring the accuracy and highest standard of emergency call-handling, even in times of distress. At the same time, many response centers are under increased pressure due to high employee turnover, budgetary constraints, and the growing number of communication channels they have to manage.

Join our engaging session led by Verint's team of experts, including a former 911 dispatch agent and Meritorious Action Award recipient, to learn how automated quality management technologies can help response centers:

• Enhance the quality of call-handling
• Boost efficiency
• Fight the staffing crisis
• Reduce liability

Speakers:
Scott Montgomery, VP Public Sector, SLED, Verint
Scott Montgomery oversees sales and strategy related to Public Sector within State, Provincial and local US and Canada at Verint. He holds dual degrees in Business Accounting and Economic and a master’s in business administration. Scott has over 20 years’ experience in sales, marketing, delivery, and support in public and commercial sectors at a global level.

Casey Rives, Solution Consultant, Verint, Meritorious Action Award recipient
Casey Rives serves as a subject matter expert in Verint's solutions for the public safety. With more than a decade-of firsthand experience in the industry, she is a recipient of multiple Meritorious Action Awards for her outstanding performance during crisis events. Additionally, Casey represents Verint at prestigious industry conferences like NENA and APCO, leveraging her wealth of experience to position Verint as a leader in providing specialized technology solutions for public safety entities globally.

Offered Free by: Verint Americas
See All Resources from: Verint Americas